Transforming Customer Experiences with IBM Watson AI Chatbots
24/7 Availability and Scalability One of the key advantages of using chatbots in customer service is their ability to be available 24/7. Chatbots can handle customer inquiries anytime and anywhere, unlike human agents, who have limited working hours. IBM Watson-powered chatbots take this availability to the next level. They can simultaneously handle an incredibly high volume of inquiries, ensuring that customers never wait for assistance. Know more - https://botpenguin.com/blogs/benefits-of-ibm-watson-ai-chatbots