Transforming Customer Experiences with IBM Watson AI Chatbots

 

24/7 Availability and Scalability

One of the key advantages of using chatbots in customer service is their ability to be available 24/7.

Chatbots can handle customer inquiries anytime and anywhere, unlike human agents, who have limited working hours. 

IBM Watson-powered chatbots take this availability to the next level. They can simultaneously handle an incredibly high volume of inquiries, ensuring that customers never wait for assistance.

Know more - https://botpenguin.com/blogs/benefits-of-ibm-watson-ai-chatbots

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