Best Practices for Making the Most Out of BotPenguin's Facebook Chatbot

 

Perfect the Welcome Message 

Set the right first impression by crafting a friendly bot introduction highlighting key capabilities and use cases to manage user expectations. 

Build in FAQs

Analyze past consumer conversations to identify frequently asked questions and build FAQ-based dialog flows for automation. This handles common queries at scale.

Keep Dialogs Conversational

Maintain an informal, conversational tone in bot interactions with casual language, emojis and meaningful pauses to come across more relatable. 

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