Best Practices for Making the Most Out of BotPenguin's Facebook Chatbot
Perfect the Welcome Message
Set the right first impression by crafting a friendly bot introduction highlighting key capabilities and use cases to manage user expectations.
Build in FAQs
Analyze past consumer conversations to identify frequently asked questions and build FAQ-based dialog flows for automation. This handles common queries at scale.
Keep Dialogs Conversational
Maintain an informal, conversational tone in bot interactions with casual language, emojis and meaningful pauses to come across more relatable.
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