Key Features of Live Chat Platforms

 In the early days, live chat platforms focused on enabling real-time communication between businesses and their customers. 

These platforms offered features such as:

  • Real-time messaging: Customers could chat with a live chat assistant in real time without phone calls or emails.

  • Agent availability status: Customers could see whether an agent was online and available to assist them.

  • Basic chat customization: Businesses could customize the chat window colors, fonts, and branding elements.

  • File sharing: Live chat assistant and customers could exchange files and documents during the chat session.

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