Customer Service Chatbot: What is it?

 As a name, it is clear, a chatbot that is designed to provide customer support and assistance.

When a customer interacts with a chatbot, the chatbot interprets the message, identifies the customer's intent, and provides relevant responses. 

Customers can ask basic questions or seek help with more complex issues, and the chatbot can handle the conversation from start to finish.

How Do Customer Service Chatbots Work?

Customer service chatbots use natural language processing (NLP) and machine learning algorithms to understand and interpret human text inputs. 

They also rely on databases, APIs, and pre-defined scripts to provide relevant and accurate responses to customer queries.

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