WhatsApp Welcome Message vs. Greeting Message — Know the Difference

 Not all WhatsApp replies are created equal. If you're using them interchangeably, you're missing out on real customer connection. Let’s clear the air and help you use the right message, the right way.

What is a WhatsApp Welcome Message?

Used when the conversation begins.

Not a wave—it’s your first handshake 🤝

A welcome message for customers on WhatsApp is what you send the moment a user connects—whether it’s their first message, a lead magnet trigger, or a chatbot reply.

It can be:

  • Auto-sent using tools like chatbots or quick replies

  • Typed manually during live support

  • Personalized to match tone, timing, and intent

A good whatsapp welcome message isn’t generic. It’s targeted, on-brand, and nudges the user toward the next step—whether that’s browsing, booking, or buying.

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