Types of AI Chatbot For Insurance Agents

 There are two main types of chatbot for insurance agents: rule-based and AI-based.

  • Rule-based Chatbots: These operate on predefined rules and scripts. They follow a set path to answer specific queries. While they are simple and straightforward, they can be limited in handling complex or unexpected questions.
     
  • AI-based Chatbots: These use artificial intelligence and machine learning to understand and respond to user queries. They can handle a broader range of questions and learn from interactions to improve over time. 
    AI chatbots for insurance can provide personalized recommendations and more sophisticated support, adapting to user needs and preferences.

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