Importance of Ecommerce Customer Service
Ecommerce customer service plays a pivotal role in shaping a customer's journey and has several key benefits: Builds Trust When businesses provide exceptional ecommerce customer service, they instill confidence in their customers. For instance, Zappos, known for its customer-centric approach, has built a loyal customer base largely because of its responsive and helpful support team. Customers who feel supported are more likely to return for future purchases. Boosts Sales Positive interactions with an ecommerce customer service chatbot solution can directly lead to increased sales. For example, Shopify reports that businesses that offer live chat support see a significant uptick in conversions. Satisfied customers often become brand advocates, recommending your store to friends and family.