How Do LLMs Work?

 LLMs process input text by breaking it into smaller units called tokens. These tokens are analyzed to understand context and predict the next word or phrase. This predictive capability is what makes LLMs so fluent and responsive.

For example, when a user asks, “How can I reset my password?” the LLM doesn’t just match keywords. It understands the intent and generates a step-by-step guide in plain language. 

This makes LLM for customer support solutions far superior when compared to traditional automated systems.


Know more - https://botpenguin.com/blogs/a-guide-to-using-llms-for-customer-support-solutions

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