Zendesk - Key Features

 

  • Its knowledge base enables it to establish a self-service customer service and help desk.
     
  • It's compatible with more than 100 third-party apps, including live chat apps.
     
  • Email, phone, live chat, training programs, and support requests are available.
     
  • It has a big library with guides, tips, troubleshooting, FAQs, and a lively community forum.
     
  • Includes all the necessary help desk capabilities, such as ticket management, live chat, and a contact center solution, among others.
     
  • It is mobile device compatible, having applications for all major mobile operating systems.
     
  • Email, phone, live chat, online, and social media functions are all supported.
     
  • It includes reporting and analytics tools to assist customers with a better experience.

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